All businesses have indirect procurement. Our research shows that it is unambiguously different to direct procurement. Understanding that it has smaller average supplier spends, more suppliers, maverick spend and a more complex stakeholder environment than directs helps all CPOs think about their approach to indirects.
The journey to fundamentally improve indirects is a different path to the core procurement of an organisation. It requires a different balance of disciplined processes and technology, engagement with stakeholders and diverse expertise across a range of suppliers.
The purpose of this research was to find out the perceived differences between the procurement of direct and indirect products and services. It has revealed some fascinating results and some key themes.